Refund policy
Return & Refund Policy
Last updated: October 27, 2026
At Beautlace Jewelry, we want you to feel confident about your purchase. Please review the following information about returns, refunds, and cancellations.
30-Day Return Requests
You may request a return within 30 days after your item is delivered.
For change-of-mind returns, items must be unworn, unused, and returned with their original packaging and included accessories. Please provide your order number or other proof of purchase.
These condition requirements do not limit your rights if an item arrives damaged, defective, or different from what you ordered.
How to Request a Return
Email support@beautlace.com with your order number, the item you wish to return, and the reason for your request. If there is a product issue, please include photos when possible.
Contact us before sending your return so that we can confirm the correct return instructions.
Return shipping address:
[RETURN RECIPIENT AND COMPLETE RETURN ADDRESS, INCLUDING COUNTRY]
Our Hong Kong business address is not a return destination unless we specifically confirm otherwise.
Once your return is approved, please send the item within 14 days and retain your shipping receipt and tracking information.
Return Shipping Costs
For change-of-mind returns, customers are responsible for purchasing their return shipping label and paying the return shipping costs.
If your item arrives damaged, defective, or incorrect, contact us promptly. We will arrange an appropriate resolution and cover any necessary return shipping costs.
We do not charge a restocking fee.
Refunds
We will inspect returned items and notify you of the refund decision. Approved refunds will be issued to your original payment method within 7 business days after we receive and inspect your return.
Your bank or payment provider may require additional time to post the refund.
Refunds are based on the amount actually paid for the returned item, including applicable tax adjustments. For change-of-mind returns, original shipping charges are non-refundable unless required by applicable law. If the return is due to our error or a defective item, applicable shipping charges will also be refunded.
Exchanges
To request an exchange, email support@beautlace.com. Availability and any price difference will be confirmed before the exchange is arranged.
Order Cancellations
Contact us as soon as possible if you wish to cancel or change an order. We will confirm whether fulfillment can still be stopped.
If the order has already shipped, please follow the return process after delivery.
Your Consumer Rights
Nothing in this policy excludes or limits any mandatory rights or remedies available to you under applicable consumer protection laws.
Contact
For return or refund questions, email support@beautlace.com.